As a reputable serviced apartment company, we have set up the FAQ section on the website to explain how we operate as a business and how we want to help you make the reservation process easy and to get the best out of your stay with us.

As you can imagine, to make the reservation and stay as smooth as possible, we do have to have terms and conditions of booking. All of our bookings are made subject to our standard terms and conditions of bookings which is available for you to read here.

To help you with your booking, we have divided our most asked questions in to two sections, firstly a questions and answers section that is designed to answer the most popular questions Guests ask when booking. After this, we have listed our full terms of booking here which details the terms of which bookings are made.

Most frequent questions for Guests

How to pay for my apartment reservation ?

We can take payments either by cash, BACS, debit card or credit card

Where will I collect the keys for the apartment from?

Keys would usually be collected from our offices in Southampton during office hours. Our address is 1 Kings Park Road, Southampton, SO15 2AT. Out of hours collections can be made by prior arrangement

How often is cleaning done ?

Cleaning is done prior to your stay and on a weekly basis included in the price of the stay. If you require more frequent cleaning then this can be arranged for a small surcharge

How can I give my clothes for speed laundry service ?

We don't offer a laundry service for clothes, however there is a dry cleaner very local to our apartment locations

Do you offer discount for longer stays ?

Our minimum stay is for 4 x nights, but we do offer a 10% discount for longer term bookings of 28 nights or more

Do you allow pets in the apartments?

As much as we are pet lovers ourselves, unfortunatly we are not able to allow pets into the apartments

How old are the apartments?

We pride ourselves with having some of the nicest apartments to rent in the area and all of our apartments are less than 3 years old, to ensure you have modern apartments.

Are the apartments easy to drive to?

Yes - all of our locations are in prominant positions with good access by road, rail or foot


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